Questions, answered
Everything about the products, shipping, and what happens if something goes wrong.
The Products
Which Scrubbi should I get?
Scrubbi Pro is the one most people want. It extends from 19.7" to 26.6", detaches into a handheld, runs 60 minutes per charge, and comes with up to 10 heads including a pointed brush for grout lines.
Scrubbi Max is the heavy-duty option: a 25W motor at 480–580 RPM, a handle that extends to 49", and 90 minutes of runtime. Choose it for older bathrooms, heavy hard-water buildup, or high ceilings.
Scrubbi Mini is the compact handheld for sinks, faucet bases and tight edges. A companion tool, not a replacement for the Pro or Max.
What surfaces can I use it on?
Tile, grout, porcelain, ceramic, fiberglass tubs, glass shower doors, sinks, stovetops, and most sealed hard surfaces. Match the head to the job — softer sponge heads for glass and polished finishes, stiffer brushes for grout and textured tile.
Avoid unsealed natural stone, hardwood, and delicate polished finishes. Always test a small hidden area first.
Will it actually remove old stains?
It removes buildup — soap scum, hard-water film, body oils and the layered grime that dulls grout. Most "permanent" grout discoloration is exactly that, and it comes off.
What it won't do is re-color grout that's genuinely dyed or eroded, or reverse etching in stone. If your grout is physically damaged rather than dirty, no scrubber fixes that.
Is it waterproof? Can I use it in the shower?
Yes. The Pro is IPX7-rated and the Mini is IPX6-rated, so splashing, spray and wet surfaces are all fine. Don't submerge the motor unit or leave it sitting in water — remove the head and rinse that separately.
How long does the battery last?
Pro: about 60 minutes per charge (2.5 hours to full). Max: about 90 minutes (3–4 hours to full). Mini: about 45 minutes under load.
A full bathroom deep-clean usually takes 15–25 minutes, so one charge covers several sessions. Charge fully before first use.
How often do brush heads need replacing?
With normal weekly use, most people replace their most-used heads every 2–3 months. Bristles splay out over time and stop gripping the surface — that's the sign. Replacement packs are available on the site.
Is it loud?
Around 50–65 dB depending on model — roughly a normal conversation, or an electric toothbrush. Quieter than a vacuum.
Do I need a special cleaner with it?
No. It works with whatever bathroom cleaner you already use, or plain water on light buildup. Our Buildup Dissolver is a lemon-based spray that softens hard-water film and soap scum first so the brush has less to fight — but it's optional.
Orders & Shipping
How long will my order take?
Orders are processed within 1–2 business days. Standard delivery is currently 8–12 business days within the US. You'll get a tracking number by email as soon as it ships.
We'd rather tell you the real number up front than promise two days and disappoint you.
How much is shipping?
Free on all orders over $49. Below that, a flat $5.95.
Where do you ship?
United States, Canada, United Kingdom and Australia. If your country isn't at checkout, email us — we may be able to arrange it.
Can I change or cancel my order?
Email us within 12 hours of ordering and we'll change or cancel before it ships. After dispatch we can't recall it, but you can still return it under the 30-day policy.
My tracking hasn't updated in a few days.
That's normal. Tracking often goes quiet for 3–5 days in transit between carriers, then updates in a burst. If there's no movement for more than 10 days, email us and we'll chase it or resend.
Returns & Warranty
What's your return policy?
30 days from delivery. If it isn't right for you, email us and we'll walk you through it. Items should be in resellable condition with accessories included — but if it arrived faulty, none of that applies and we'll simply replace it.
What if it stops working?
Every Scrubbi tool carries a 12-month warranty against defects, including the battery. If it fails within that window through normal use, we replace it, and you don't pay return shipping.
It arrived damaged.
Send a photo within 7 days of delivery and we'll ship a replacement immediately. You won't need to return the damaged one.
How do I reach a human?
Email us and a person — not a bot — replies within 24 hours, Monday to Friday. Include your order number and we'll be faster.
Still stuck?
Email support@scrubbi.co and we'll get back to you within 24 hours.