Returns & Warranty
If it doesn't do what we said it would, that's our problem to fix — not yours to argue about.
The 30-day return window
Try it on your worst surface. If it isn't right for you, email us within 30 days of delivery with your order number and we'll start a return.
- Item should be in resellable condition with its accessories
- Refund is issued to your original payment method within 5–7 business days of us receiving it
- Return shipping is on you for a change-of-mind return
- Original shipping cost is refunded only if the item was faulty
If it arrived faulty or damaged, none of the above applies. Send us a photo within 7 days and we ship a replacement straight away, at no cost, and you don't need to send the broken one back.
The 12-month warranty
Every Scrubbi tool is covered for 12 months from delivery against manufacturing defects — motor failure, charging faults, waterproofing failure, and battery failure under normal use.
If it fails in that window, email us with your order number and a short description or video. We'll replace it and cover the shipping. No receipt hunting, no restocking fee.
What isn't covered
- Brush heads and sponges — these are wear items and are expected to need replacing every 2–3 months
- Damage from submerging the motor unit in water (rinse the head separately instead)
- Damage from drops, commercial use, or use on surfaces outside the product instructions
- Normal cosmetic wear
How to start
Email support@scrubbi.co with your order number and one sentence on what's wrong. We'll reply within 24 hours, Monday to Friday, and tell you exactly what happens next. No forms, no phone tree.